FAQ

Frequently Asked Questions

about UTIs

What's the difference between a UTI and a yeast infection?

UTIs and yeast infections are common infections that can cause pain and discomfort in the vaginal or genital area. Yeast infections are caused by the overgrowth of a fungus called candida inside the vagina, not the urinary tract. UTIs are caused by bacterial overgrowth in the urinary tract. While some symptoms of these two conditions may overlap, they require a different type of treatment. If you are not sure if you have a UTI or a yeast infection, schedule your visit at one of our convenient locations today.

Does cranberry juice help UTIS?

Cranberries may help support urinary health, but the medical research remains inconclusive, Cranberry juice or supplements are not a cure for UTIs. Once the infection sets in, the only way to treat a UTI is with antibiotics.

Does urinating after sex reduce the chance of UTIs?

Yes, urinating after sex can help flush out some bacteria that may have moved into the urethra. If you have frequent UTIs, you should urinate before sex as well.

Can UTI symptoms linger after antibiotics?

If you have completed your entire round of antibiotics, UTI symptoms should completely resolve. Schedule another visit with your provider for further evaluation and treatment if symptoms persist.

The best way to remedy the symptoms of a UTI and prevent it from returning is by taking your full dosage of antibiotics as prescribed, even if your symptoms resolve.

ear infections

Can an ear infection cause jaw pain?

Yes, severe ear pain can radiate to the face, jaw, teeth and sinuses.

How long does swimmer's ear last?

With the use of ear drops, swimmer’s ear symptoms should improve within two to three days. The pain should be completely gone within seven to ten days.

How do kids get ear infections?

Kids get more ear infections than adults because their eustachian tubes are generally smaller and more level, which makes it difficult for fluid to drain out of their ears. If the tubes are blocked or swollen due to a respiratory infection or allergies, the fluid may not be able to drain and can then become infected

Can kids go swimming with an ear infection?

It depends on the type of infection. Swimming with a middle ear infection while receiving treatment is not a problem, but if your child has swimmer’s ear, it is best to avoid swimming until symptoms are resolved. Swimmer’s ear, also known as otitis externa or an external ear infection, occurs along the lining of the outer ear canal. It is caused by moisture that stays in the ear, abrasions to the outer ear or a decrease in the protective ear wax coating.

Your provider can help you determine appropriate parameters for water play. If avoidance is not an option, prevent water from getting into the ear with earplugs or a swim cap.

Can urgent care tell if you have an infection?

We can diagnose and treat many common infections such as the flu, COVID-19, and sexually transmitted diseases. Just walk in or save your spot online to evaluate your symptoms.

Urgent care treatment for injuries

Can an urgent care treat sprained ankles?

While it might not be an emergency, it’s always best to seek urgent care for a sprained ankle if you’re concerned about symptoms, numbness, skin discoloration or a break in the skin. Sprained ankles can be evaluated at urgent care.

Can I go to the urgent care if I think I have a broken bone?

Yes, our urgent care centers can help if you have a minor fracture or broken bone. More severe fractures, particularly of the face, spine, pelvis, skull or hips, should be evaluated at the emergency room.

When should I see a doctor for severe bruising?

healthcare provider should evaluate a recurring bruise that occurs for no apparent reason, is located in an area where an injury is unlikely or doesn’t show improvement within a week.

What's the difference between a sprain and a strain?

A sprain and a strain are similar injuries that happen to slightly different areas of the body. A sprain is an injury to ligaments at a joint, whereas a strain is an injury to tendons or muscles.

What are fractures?

A fracture usually happens when your bone is exposed to more force than it’s designed to handle. It can fracture lengthwise, crosswise or in multiple places. You may hear a snapping sound when it happens, notice redness, swelling and bruising. There might even be a physical deformity at the fracture site.

What are the four different types of fractures?

Compression fracture: A complete fracture in which the bone breaks under pressure.
Hairline fracture: An incomplete fracture in which the bone is broken in a thin crack.
Comminuted fracture: A complete fracture in which the bone is broken in two places and leaves at least one segment of bone unattached and floating.
Single fracture: A complete fracture in which the bone is broken in one place and into two pieces.

Allergies

When is allergy season?

Allergy season in the United States usually peaks from mid-February to early summer due to the pollination that occurs in the spring. But, depending on where you live, some people can experience allergies during other times of the year, as well.

What helps with allergies?

The first step to finding allergy relief is getting the proper diagnosis. This will help you work with your provider to create an effective treatment plan. Allergic reaction treatment usually requires a combination of environmental changes and medications. When you work closely with your provider, together you can create a long-term plan for allergy management.

Are allergies contagious?

No, allergies are not contagious. They are a reaction of the immune system to a specific trigger. Allergies cannot be spread from person to person.

Where do I go for an allergic reaction? Urgent care or the ER?

Most allergic reactions are mild and can be easily treated at an urgent care center. If you are experiencing difficulty breathing, loss of consciousness or severe vomiting due to an allergy, you should go to the ER or call 911.

Is it COVID-19 or allergies?

seasonal allergies. If you are short of breath, achy, nauseous or have a fever, it could be something else, and you should contact your medical provider. The best way to determine whether your symptoms are related to COVID-19 or allergies is by getting tested. We offer COVID-19 testing at our urgent care centers.

Can allergies change as you get older?

Yes, your allergies can change over time and can be related to the area where you live. They can become more or less severe over time. Sometimes children grow out of allergies as they grow up.

What is the first step in treatment for food allergies?

The first step in the treatment of food allergies is getting the right diagnosis. Knowing which foods you are allergic to will help you eliminate those foods from your diet. It is important to not eliminate foods without the right diagnosis, as this can lead to nutrient deficiencies.

Is coughing a symptom of allergies?

Yes, coughing can be a symptom of allergies, but also other respiratory illnesses. If you are unsure of the underlying cause of your cough, visit one of our convenient urgent care centers for the right diagnosis.

X-ray

What can I expect to happen during an X-ray?

An X-ray is a painless procedure that involves sending a beam of radiation through the body to get an image of the bones and certain organs. You might be asked to sit, stand or lay down in a special room with the X-ray machine. Depending on the type of image that is needed, you might be asked to hold your breath for a few seconds.

The healthcare provider will leave the room to take the scan, which should only take a few seconds, depending on the number of images that are needed,

How do I prepare for an X-ray?

To prepare for an X-ray, you will want to wear loose-fitting clothing and avoid any items with metal accessories, zippers, hooks or snaps. You might be asked to remove jewelry for the exam.

Does X-ray radiation stay in my body? Are there any risks to an X-ray?

After an X-ray, a small amount of radiation passes through our body, which is why X-rays should be done sparingly. But the amount needed to cause long-term damage is quite high. You would need to get over 10,000 chest X-rays to reach the recommended limit.

What's the difference between an MRI and an X-ray? Are MRIs available here?

MRIs and X-rays are different types of tests that provide images of the body’s internal structures. X-rays use radiation to produce the images but are not as detailed as the images produced by MRIs. MRIs use magnets and radio waves to produce a more detailed image, MRIs are not available at our urgent care centers, but we can refer you to one of our trusted partners if one is required.

Asthma

What does asthma feel like?

Asthma is often described as tightness of the chest and airways with trouble breathing. It can be frightening and causes some people to feel panicked.

Is asthma curable?

There is no cure for asthma, but you can control symptoms with treatment. A medical provider can customize an asthma treatment plan that works best for each individual patient.

What is the difference between asthma and COPD?

While asthma and COPD have comparable symptoms, they require different treatment plans. COPD is often caused by environmental exposures like smoking over time, and is diagnosed later in life. Asthma usually begins early in life, triggered by allergies, exercise, weather, or chemical exposures.

Is asthma a COVID-19 risk factor?

Some studies show that asthma is not a risk factor for COVID-19. However, it’s important to keep asthma symptoms under control to help avoid complications if you do get COVID-19.

When should you go to the ER for asthma?

Any severe airway restriction that can’t be resolved quickly is considered life-threatening and requires emergency medical treatment. Uncontrolled asthma symptoms could include trouble breathing that doesn’t allow enough air in or out, skin color changes in lips, nails, or around eyes, or rapid breathing and wheezing.

What helps asthma without an inhaler?

If the asthma attack is severe and you do not have an inhaler, get immediate medical assistance. Until help arrives, you may be able to ease asthma symptoms by:

Moving away from the trigger
Sitting up straight to reduce airway restrictions

Remaining calm and breathing as steadily as possible.

Sports & Physicals

How long is a sports physical "good" for?

Sports physicals typically are good for one year, but you may want to check with the sports league or camp to make sure. Some sports may have different requirements for physical examinations for their participants.

Why do sports programs and summer camps require physicals?

Camp and sports programs are meant to be fun! Screening participants for health concerns before they begin is one of the best ways to help your child enjoy the program they are attending. The exam ensures your child is in the best of health to participate in the given activity. It can also help your healthcare provider offer practical advice for managing any current medical conditions your child may be diagnosed with.

How much is a sports or summer camp physical?

Summer camp physical exams typically range from $25-$50, however pricing will vary by state. Call your local urgent care center for more details.

Where can I get a sports or summer camp physical near me?

We offer camp and sports physicals and clearance exams at most of our urgent care locations. Find a center near you to schedule a visit ahead of time or walk in for same-day evaluations.

Flu & Cold

What are the first warning signs of the flu?

When you come down with the flu, the first sign might be extreme fatigue and severe body aches not caused by recent physical activity. Some people may also feel a scratchy or sore throat as the first sign of illness.

How do you tell the difference between a cold and COVID-19?

Different viruses cause colds and COVID-19; however, symptoms may overlap. These include coughing, fatigue, sore throat and stuffy nose. Because of the overlapping symptoms, it is difficult to tell the difference between a cold and COVID-19. A diagnostic test is the only way to know which one you have. If you are experiencing upper respiratory symptoms, a provider can determine if it might be best to get tested for COVID-19 to be sure.

Can you get COVID-19 at the same time as the flu?

Yes, it is possible to get COVID-19 and the flu at the same time, but it is unclear how often this happens.

What is considered the cold and flu season?

Cold and flu season is between October and May, usually peaking between December and February. Flu season typically lasts about 12 weeks.

Is there a vaccine for the common cold?

No, there is no vaccine for the common cold. There is a vaccine for the flu and for COVID-19. Speak to your provider about which vaccines are recommended for you and how to get one.

What is an upper respiratory infection (URI)?

An upper respiratory infection (URI) is a viral infection of the airways above the level of the lungs, such as the nose and the back of the throat. The common cold is a URI, as are sinusitis and pharyngitis. If you are experiencing symptoms of a URI but are unsure of the cause of your nasal congestion or cough, consider speaking to a healthcare provider who can evaluate your symptoms and provide the treatment you need.

What is the main cause of colds and flu?

Colds and the flu are caused by viruses. Many different viruses can cause colds, whereas the flu is only caused by the influenza virus.

What should I do if my child has the flu?

If your child has the flu, they need to rest and stay hydrated. Be sure to monitor them for severe symptoms like extreme lethargy, a high fever that won’t improve with fever-reducing medications, or difficulty breathing. If they develop these symptoms, you should seek medical attention immediately.

RSV

Can adults get RSV from a child?

Yes, RSV is a contagious virus. Adults can get it from children or anyone experiencing symptoms. It typically does not cause severe illness in healthy adults.

How long is RSV contagious?

Most people with RSV are contagious for three to eight days. But sometimes infants can remain contagious for up to four weeks

How long does RSV usually last?

RSV symptoms last two to eight days but can last much longer in infants or people with other underlying health conditions.

What's the biggest difference between RSV and a cold?

Symptoms of RSV are similar to those of the common cold. However, RSV can severely impact the lungs, particularly in children and infants with smaller airways.

Do you need to quarantine with RSV?

People with RSV should stay home to avoid spreading the illness to others. Most experts recommend staying home for eight days

STD

How long does an STD test take for results?

Most tests for STDs should come back from the lab within a few days. Speak to your provider about what to expect

How much does an STD test cost at urgent care?

The cost of an STD test depends on your insurance. Our urgent care centers are in-network with most insurance providers.

What STDs are available at your urgent care centers?

We can test for most STDs. This includes:

Chlamydia
Trichomoniasis
Genital herpes
Syphilis
Gonorrhea
HIV
Hepatitis B
Hepatitis C

Can you get an STD without having sex?

, you can get an STD from sexual contact other than intercourse, from sharing needles with someone infected or from skin- to-skin contact in some cases. You typically can’t get STDs from casual contact or touching objects or surfaces.

Do condoms prevent STDs?

Condoms are not 100% effective in preventing STDs but can greatly lower your risk. Some STDs can be transmitted via skin-to- skin contact that is not completely covered by a condom. Be sure to avoid sexual contact if rashes, sores or skin changes are present on the skin.

Does birth control prevent STDs?

No, birth control pills and other devices, like IUDs, do not prevent STDs. These are only intended to prevent pregnancy

What types of medical services do you offer?

We offer a range of services including general consultations, diagnostic tests, preventive care, chronic disease management, minor surgical procedures, and specialty care. For a complete list of services, please visit our website or contact our office.

Do you offer urgent care services?

Yes, we provide urgent care for non-life-threatening conditions that require prompt attention. For emergencies, please visit the nearest emergency room or call 911.

Can I schedule a same-day appointment?

Same-day appointments are available depending on the provider’s schedule. We recommend calling as early as possible to increase your chances of securing a same-day slot.

Do you offer telemedicine services?

Yes, we offer telemedicine consultations for certain types of visits. Please check with our office to see if your condition is suitable for a virtual visit and to schedule an appointment.

Do you accept my insurance plan?

We accept a variety of insurance plans. To confirm whether we accept your specific plan, please contact our billing department or check our website for a list of accepted insurers.

What should I do if my insurance plan is not listed?

If your insurance plan is not listed, please contact our billing office to discuss possible payment options or reimbursement processes. We also encourage you to check with your insurance provider for out-of-network benefits.

Are there any co-pays or out-of-pocket costs?

Co-pays and out-of-pocket costs depend on your insurance plan and the type of service you receive. We can provide an estimate based on your insurance details when you schedule your appointment.

Do you offer payment plans or financial assistance?

Yes, we offer payment plans and financial assistance for qualifying patients. Please speak with our financial counselor to explore available options.

What is your cancellation policy?

We request that you cancel or reschedule your appointment at least 24 hours in advance. Failure to do so may result in a cancellation fee. Please refer to our policy on the website or contact our office for more details.

What should I bring to my appointment?

Please bring your insurance card, a valid ID, any relevant medical records, and a list of medications you are currently taking. If this is your first visit, completing any required forms beforehand will help expedite the check-in process.

How early should I arrive for my appointment?

We recommend arriving at least 15 minutes before your scheduled appointment time to complete any necessary paperwork and to ensure a smooth check-in process.

What measures are in place to ensure patient privacy?

We adhere to strict confidentiality practices as outlined by HIPAA regulations. Your personal health information is securely stored and only shared with authorized individuals involved in your care.

Can I request a copy of my medical records?

Yes, you can request a copy of your medical records by completing a release form. Please contact our office for the necessary paperwork and details on how to submit your request.

What is the process for filing a complaint or providing feedback?

We value your feedback and are committed to resolving any issues. You can file a complaint or provide feedback by contacting our patient relations department directly or by filling out a feedback form available at our office or online.

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